Return & Refund
About Products
1. There may be a certain color difference due to different angles and light; the size and weight are measured manually, and there may be slight errors.
2. Manually sewn products may have thread ends or imperfect seams. If the suture leaks or is misplaced, which affects your use, please contact customer service to negotiate a solution.
About returns
1. Regarding the return and exchange caused by the customer's subjective situation.
Please note that we do not accept returns or exchanges initiated due to the customer's subjective circumstances (except if the product is damaged or soiled).
As a general rule, we do not accept returns or exchanges for non-defective products due to customer preferences such as wrong images or wrong size orders. Please consider carefully before placing an order.
2. Regarding the replacement and return of the customer, no matter what the reason is, it is limited to the order within 7 days of the new product unopened and the date of delivery.
【Pre-order product】return and refund
1. Products for pre-sale cannot be canceled after settlement.
Products for pre-sale may be delayed due to production schedules. Please understand in advance.
2. Some designs and specifications may be changed without notice. Please understand in advance.
3. Wrinkles, scratches (burrs, welding marks, etc.), friction marks, seams, material creases, fine stains, black spots, etc. that inevitably appear during the manufacturing process of the product manufacturing factory are also subject to the appearance inspection standard. We make ""defect free product"" judgments and conduct online sales and transactions.
For these reasons, we cannot accept returns or exchanges. Please be aware of this before purchasing.
About the return address
The return address is designated by our company. Please make sure to confirm the return address before sending it back.
If you return without confirming the return address, our company will not contact you for confirmation. Since the reason for the return is unknown, please allow me to process it.
Regarding the return of the quality problem of our company's products, the return fee will be borne by our company.
If the customer returns the product due to subjective reasons, the cost of sending it back to the company will be borne by the customer.
In addition, if the customer orders the wrong color, etc., the return fee to our company shall be borne by the customer, and the shipping fee at the time of re-delivery shall be borne by the customer because it will be paid by cash in delivery.
About Refunds
After the refund request is initiated, the refund will be returned to the customer's payment account within 5 - 7 working days. (For example, if paying by credit card, the refund will also be credited to that credit card.)
Consumers are allowed to apply for returns or exchanges within 14 days (14 days or more) after signing for the goods.